Frequently Asked Questions

Please click on the arrow to read the answer to your question.  If we do not have the answer available please call our corporate office at 1 (877) 800-0309

or you can also reach us at 1 (954) 903-4051.  Thank you and we look forward to helping you with your questions.

Yes, however the person must have a gym membership.

No. As long as you are an active client and your account is current on the payments the sessions roll over to the following month.

You can contact the corporate office of Ultra Body Fitness to reset your password at 305-362-4811.

It is recommended to keep your password confidential.

Month to month programs are put in place once you have completed the term of your original agreement.

You may speak with the Ultra Body Fitness Manager at the fitness center to see the availability of other trainers.

We offer different options to make a payment; Over the phone at 1-800-233-8483, online at, or by mail to PO BOX 4338 Hialeah, FL 33014. 

You must first select Create Account in the login screen at Complete account creation with your Customer Number, Zip Code, Email Address and Last Name. You will receive a confirmation email that you must respond to by clicking a link in the email. Once you click on the link in the email, you will be able to select your login password and enter the AAC portal to view your account information and make payments. 

If you do not know your Customer Number, please call AAC at 1-800-233-8483. 

Yes. We offer two options to make a payment; Over the phone at 1-800-233-8483 or online at

You may only add a minor to your account. Anyone else must sign an agreement with Ultra Body Fitness.

Yes, however the person must have a gym membership.

There is a form that you must submit to your physician labeled a Verification of Disability form. This form can be given to you upon your request. It must be submitted to our office directly via certified mail at PO BOX 4338 Hialeah, FL 33014.

The number is 877-800-0309.

The corporate office hours of operation are: 8:30 AM to 5:30 PM eastern Monday through Friday excluding all major holidays.

PO BOX 4338 Hialeah, FL 33014.


Yes. In order to sign up with UBF you must be an active member with the fitness center.

Prices may vary but you can go to the nearest fitness center where we provide services for more information.

There are 3 ways you can update your billing information:

  1. You can fill out a specialized form at the facility you are currently training.

  2. You can call Affiliated Acceptance Corporation at 1-800-233-8483.

  3. You can update it online at

Ultra Body Fitness Mailing Adress

P.O. Box 4338 Hialeah 33014

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Corporate Office  (877) 800-0309/(954) 903-4051 

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